FAQs

What payment options do you accept?

We accept all major debit and credit cards (MasterCard/Visa/Visa Debit/) through Amazon Pay and Paypal.

How secure is making an online card payment?

All payments made on Paypal and Amazon Pay are 100% secure and private. Your information will be fully protected behind encryption technology which is known as the Security Socket Layer (SSL). You will see the small padlock symbol in your browser which is further evidence of the security of the site, ensuring your secure information remains safe.

Is VAT included in the product price?

Yes, where applicable.

Do you offer next day delivery?

Yes, on many items. Our full delivery and returns information can be viewed here.

Who will deliver my order?

We use Royal Mail for postal orders.

How can I cancel an order?

If you have made a mistake with your order or you need to cancel, you can do so before it is dispatched by contacting us directly at customerservice@finoora.co.uk 

How does your Reward Scheme work?

Please see our Reward Points and VIP accounts page (link) for a full breakdown of our scheme.

What currencies do you accept?

As present we only trade in UK GBP.

How do I speak to someone at Finoora?

You can pop into our boutique or you can contact us directly on customerservice@finoora.co.uk or call us on 020 37642921

Gift wrapping service available