Privacy Policy

www.finoora.co.uk (“Finoora”, “we”, “our”, “us”) respect the right to your privacy when visiting our website and recognise the importance of protecting the information we collect about any visitor. Our privacy policy lays out how we collect information and how this information may be used.

If you are 18 or under then it is important you inform a parent or guardian about our Privacy Policy and gain their consent before registering an account with our website or placing an order with us. By visiting www.finoora.co.uk you are accepting and agreeing to the practices we describe below in our Privacy Policy.

We collect personal information in a range of ways from our online visitors when they place orders or when they register with our website. If an order is places on our website we have to hold your personal information including:

  • Name
  • Email Address
  • Phone numbers
  • Home address
  • Shipping addresses
  • Credit card billing addresses
  • Birth Date

 

This is so we can process and fulfil orders properly. You enter your credit card details into an encrypted system so we do not hold them or keep record of them. There may be instances where we require to store additional data, which may include credit card details, but this will only ever happen with full consent from you.

We may also collect other data from our online users including information which is logged through cookies (please visit our Cookies Policy page).  Data which cookies log includes the time you spend on each of our pages and the browsers you access the pages through.

Use of your Information

Finoora may use your personal information for a range of purposes including the processing of orders, payments and to deliver a personalised shopping experience when you are using our website. Your details will be used to fulfil and deliver your orders and manage your account. Your information may also be checked against the record of credit agencies to prevent fraud.

When registering for your account with Finoora you will have the option to subscribe to our update services. If you opt-in then you will receive direct emails alerting you of a range of things from new products to features and enhancements to our website, special offers, competitions and more.

We collect general statistical information about our site traffic, sales and commercial information which we sometimes pass on to trusted third parties but these statistics never include personal information that may identify you individually.

Opting Out

You will have the opportunity to opt out of any service to which you have subscribed on signing up for your www.finoora.co.uk account. Every email we send will include an opt-out link and you will also be able to opt-out of having any personally identifiable details shared with any of our business partners or third parties, except as required by law, court order or as requested by government or law enforcement body.

If you want to have all your personal information removed from our databases completely then you can email customerservice@finoora.co.uk and we’ll make sure this is carried out.

Accessing your Information

If you have any concerns about our maintenance of your personal information you can request to see what we have through your account. Simply by signing into your account you can access all the data we hold in terms of your personal information, including your stored addresses. If you need to amend any details this is possible manually through your account screen or you can contact us on customerservice@finoora.co.uk and we will amend your details on your behalf.

Safeguarding and Security

We endeavour to only collect personally identifiable information to the extent deemed necessary to serve our legitimate business purposes, as detailed above. We will use all possible and appropriate safeguards to ensure the safety of your information. This includes the use of a Safety Socket Layer (SSL) encryption whenever you place an order and we also aim to ensure any third parties who we share data with have the same protections in place.

Further Information

If you need further information or need to discuss any of the points in our privacy statement you can contact customerservice@finoora.co.uk.

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